Customer Care

Customer Service

Getting our service right is important to us. If you have any questions, compliments or complaints, please let one of our experienced service agents help you. You can contact us in any one of the following ways:

  • Call our toll-free customer service number: 0800 228 444.
  • E-mail us at customersupport@lewisgroup.co.za
  • Complete and submit the following Customer Support Form:

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Payment Options

When you buy something from us, we want you to be completely comfortable with your purchase, and understand the terms. Our advertised instalment includes all costs.

That's why at Beares:

  • If you qualify, you don't have to pay a deposit.
  • Choose your payments terms: 12, 24, 30 or 36 months.
  • Your installments stay the same and will not vary throughout your contract period.

Product Guarantee

When you buy at Beares, you can be sure you re buying the highest quality. We believe in our products so much that everything you buy carries a guarantee specific to the product.

Ask your salesperson about the guarantee on your product. We also offer extended warranties on merchandise to give you further peace of mind, after the manufacturers guarantee has expired.

Customer Protection Insurance

Buying new furniture for your home is exciting and a big financial decision. At Beares you can buy with complete peace of mind, as we offer you a range of insurance products that will protect not only you, but your new furniture or appliance too.

We require you to have credit life insurance and goods cover while there is money owing on your account. You do not have to choose the insurance products we offer in store. If you prefer to provide your own insurance cover, it must meet the standard requirements as allowed for by Regulations.

The insurance products offered by Lewis on behalf of Monarch Insurance Company, a subsidiary of Lewis, are tailored to suite your needs and consist of the following benefits:

Standard Credit life insurance benefits:

Optional Top-up Credit life insurance benefits:

DEATH insurance

 

In the event of the account holder’s death, the outstanding balance will be settled in full.

PERMANENT DISABILITY insurance

In the event of the account holder’s permanent disability, the outstanding balance will be settled in full.

TEMPORARY DISABILITY insurance – Instalments due

TEMPORARY DISABILITY insurance - Outstanding balance

In the event of the account holder’s temporary disability, the instalment will be paid for a defined period (a maximum of 12 months).

In the event of the account holder’s temporary disability, the outstanding balance will be settled in full.

(Enhanced benefit that settles the full balance)

LOSS OF INCOME insurance – Instalments due

LOSS OF INCOME insurance - Outstanding balance

In the event of the account holder’s loss of full-time employment, the instalment will be paid for a defined period (a maximum of 12 months).

In the event of the account holder’s loss of full-time employment, the outstanding balance will be settled in full.

(Enhanced benefit that settles the full balance)

 

Standard Material Damage insurance benefits:

Optional Top-up Material Damage insurance benefits:

Should your goods be accidently damaged or destroyed or stolen, we will settle the outstanding balance.

Should your goods be accidently damaged or destroyed or stolen, you can choose whether we settle the outstanding balance or replace the goods.

(Enhanced benefit that offers you a choice)

 

Terms and conditions (including limitations and exclusions on cover) apply to all insurance product options. The product options available vary depending on your employment status. For more information, ask for a brochure at your nearest Beares store or phone the toll-free Insurance Call Centre on 0800 000 598.

Where you are an existing customer and Monarch policyholder please contact our Insurance Call Centre on 0800 000 598 should you wish to claim or submit a complaint.

It's Your Choice

You have the right to choose whether you wish to select, or not select any of Monarch s insurance products, listed above:

In addition, you also have the right to choose any of the following products offered by Beares:

  • Masterguard
  • Extended Warranty
  • Clib Membership
  • Delivery Service

You also have the right delay the signing of an agreement by 5 (five) days to consider the proposed agreement. If you are dissatisfied with your purchase you have 5 (five) business days from the date of invoice to cancel the contract and to request a refund.

For any queries or complaints please phone our call centre on 0800 228 444

Join Family Club

Family Club could change your life with over R4 000 000 worth of benefits* given away every year.

Bursaries

Your share of R1 000 000 a year in Boston study bursaries. A good education will change your life.

Plus!

Your share of R500 000 a year in study bursaries at the registered learning institute of your choice. Let us help your make your career dreams come true.

Cash in your hand

We give away R1 000 000 every year, divided over four lucky draws. Every draw has a grand price of R100 000. We also have winners of R30 000, R10 000 and R5 000, plus smaller prizes.

A brand new car

Your opportunity to win one of four cars to a total value of R560 000 per year. That s right! A brand new Toyota Etios could be yours. Family Club members automatically go into a draw every three months to win a band new Etios worth R140 000.

Home makeover

Your share of R1 000 000 a year to furnish your home. If your name is drawn in our quarterly draw, R50 000 is yours to furnish your home. We also give away 2 x R25 000, 5 x R10 000 and 20 x R5 000 to other lucky winners. If you re a winner, all you have to do is walk into your nearest store and pick out your new lounge suite, bed, fridge, TV or anything else you want the choice is yours.

Magazine

A quarterly Club magazine jam-packed with tips, recipes, giveaways and advice on everything from relationships to family health. Your magazine will be mailed to you every three months!

Family Club members are automatically entered into every draw. So make sure you don t miss out. Talk to your nearest store today and join Family Club for only R25 a month.