CUSTOMER SERVICE

Getting our service right is important to us. If you have any questions, compliments or complaints, please let one of our experienced service agents help you. You can contact us in any one of the following ways:

If you have a problem or question for Beares, please fill in the form below and press Submit.

Your Account Details
Your Contact Details
Please tick one of the boxes below if you have a question about your account:
Change of address, cancellation requests, credit application denied, credit enquiry
Disputes and enquiries – arrears, balance, cancellation, exchange, clearance of interest, contract
Credit Bureau or legal enquiries, administration, disputes
Or tick one of these boxes:
Merchandise – advertised goods not available, faulty, damaged, non-delivery
Services – promo offers not honoured, good or bad staff conduct, free gifts, auto messaging
General – mailing queries, other
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PAYMENT OPTIONS

When you buy something from us, we want you to be completely comfortable with your purchase, and understand the terms. Our advertised instalment includes all costs.

That's why at Beares:

  • If you qualify, you don't have to pay a deposit.
  • Choose your payments terms: 12, 24, 30 or 36 months.
  • Your installments stay the same and will not vary throughout your contract period.

PRODUCT GUARANTEE

When you buy at Beares, you can be sure you’re buying the highest quality. We believe in our products so much that everything you buy carries a guarantee specific to the product.

Ask your salesperson about the guarantee on your product. We also offer extended warranties on merchandise to give you further peace of mind, after the manufacturers guarantee has expired.

INSURANCE OPTIONS

At Beares we offer a range of insurance options that will protect you and your new Beares purchase.

When buying on credit, you are required to have insurance. As a Beares customer, should you not have your own personal household insurance to cover your purchase, we have an efficient option available to you.

The insurance package offered by Beares on behalf of Monarch Insurance Company offers you the following benefits:

  • Damage Insurance: Should your product be accidentally damaged, we will replace it, hassle free.
  • Theft Insurance: In the event of the theft of your product, we will replace it with a new product.
  • Death Insurance: We will settle your outstanding balance should you become disabled.
  • Retrenchment Insurance: Should you be retrenched, we will settle your account.

Terms and conditions apply to all insurance options. For more information, ask for a brochure at your nearest Beares or phone the toll-free Beares Insurance helpline on 0861 112 964.

IT’S YOUR CHOICE

You have the right to choose whether you wish to select, or not select any of Monarch’s insurance products, listed above:

In addition, you also have the right to choose any of the following products offered by Beares:

  • Masterguard
  • Extended Warranty
  • Club Membership
  • Delivery Service

You also have the right delay the signing of an agreement by 5 (five) days to consider the proposed agreement. If you are dissatisfied with your purchase you have 5 (five) business days from the date of invoice to cancel the contract and to request a refund.

For any queries or complaints please phone our call centre on 0800 228 444

JOIN FAMILY CLUB

Being a Beares customer, means you can join our Family Club and enjoy special benefits. Joining is simple. Just pop into your local Beares and ask about Family Club. We’ll process your R25/month membership quickly and easily. Here’s what you can expect when you’re a member:

Cash Superdraw: we give away R1 000 000 every year in our Superdraw!

Furniture Vouchers: every three months we give away over R50 000 in furniture and appliances.

Account Clearance: every three months, a lucky Family Club member will get their Beares account cleared to a maximum of R25 000!

New Car: we give away a brand new Toyota Etios worth R140 000 every three months.

Free Education: as a Family Club member you can apply for a Boston study bursary for anyone in your immediate family. We give away R1 500 000 worth of bursaries every year!

Last Instalment Free: you could easily qualify to get your last instalment absolutely free. Terms and conditions apply. Ask in-store for details.

Club Magazine: The Family Club magazine will be delivered to your door every three months, packed with great advice for your family, competitions and giveaways and discounts!

Automatic Entry: Family Club members are automatically entered into all the benefit draws – you don't need to do anything to be entered.

Special vouchers: you'll receive special birthday offers and discount vouchers throughout the year.

SAME-DAY DELIVERY

When you buy from Beares, we make sure we deliver within 24 hours, so that you can enjoy your product on the same day you make your purchase.



DISCLAIMER

The following sets out the conditions of use of the Beares website, available at and owned and operated by Beares (the "Website"). Any reference in these conditions of use to "Beares" and "we" shall mean Lewis Group Ltd (Registration No. 2004/009817/06) of 53A Victoria Road, Woodstock, Cape Town, 7925 and its subsidiaries and affiliates.

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